Virtual assistant

Virtual Assistant Technology Evolves to Ensure Privacy Piyush Goel Beyond Key

In an interview with BW Businessworld, Piyush Goelfounder and CEO of Beyond Key, spoke about cloud testing, Tier 2 and Tier 3 city talent and more.


Is Cloud Testing the next major step in digital transformation?

Cloud testing can be beneficial for organizations in many ways compared to legacy testing environment. It offers optimal performance, speed, availability, scalability and data security. Additionally, organizations can reduce downtime of the platform or associated infrastructure.

Organizations test cloud-based SaaS products to ensure infrastructure, platforms, and applications are working properly. For companies testing other applications, using cloud computing tools instead of on-premises QA tools can help them a lot. This will reduce testing costs and improve collaborative efforts between QA teams across geographies in the hybrid work environment. Businesses benefit from pay-as-you-go pricing, flexibility, and reduced time-to-market.

There is an increase in demand for talent in the area of ​​AI, ML and automation. Where does the country’s software industry look to find top talent? Are Tier 2 and Tier 3 cities the best candidates for this?

Of course, Tier 2 and Tier 3 cities are seriously considered. Let’s be honest, many organizations are now entering Tier 2 and Tier 3 cities because hiring in Tier 1 cities is expensive. Additionally, during the pandemic, many have returned to their home countries due to the modern work-from-home or hybrid work ecosystem. Some of the top talent remained untapped because they didn’t want to move to metropolitan cities as it was too expensive.

So the current reality is rather that people are moving to cities now, organizations are coming to their cities to hire or even set up the branch office. Organizations believe this is a win-win situation for them and the employee. First, the cost of starting a business in Tier 2 and Tier 3 areas is much lower than in larger cities. Secondly, from a resource perspective as well, it’s more economical than going to a tier 1 city like Bangalore where the cost of living is very high. That’s why companies are expanding into new cities and tapping into available talent.

Additionally, there is a new visible trend where software companies are also exploring talent in other developing countries, which can provide close or effective overseas experience.

What do you think of virtual assistants? They allow for comfortable living, but what happens to privacy?

According to Gartner, virtual assistants (VAs) assist individuals and businesses with various tasks by bypassing human interaction. Virtual assistants use deep learning and semantics (like neural networks, prediction models, natural language processing, suggestions, and personalization) to help people or automate tasks. They listen and observe behavior, build and maintain data models, predict and recommend actions based on this information. Millions of people already use virtual assistants, which means they generate a huge amount of data. One issue with voice assistants is keyword triggers. This can be sensitive and users may accidentally enable it and save their private information. Advances in technology and the increase in skilled resources have gone a long way in alleviating privacy concerns. Technology (and philosophy) is evolving to be more secure and safer with respect to privacy.

What does the outlook for the SaaS industry look like in this decade?

For quite some time now, SaaS has been arguably the most promising industry in the world. SaaS should continue to grow, according to forecasts. Raison? More and more companies are adopting SaaS solutions beyond their initial engineering and sales applications. According to multiple reports, the SaaS market will grow from USD 3.5 billion in 2021 to USD 16.8 billion by 2032, with a stable CAGR of 15.2%.