Virtual assistant

Recruitment Industry Analyst Report Reveals Virtual Assistant Industry Is Strong Amid Pandemic

Recruitment Industry Analyst Report: The Virtual Assistant Landscape

After strong growth in the SMB market, large and mid-sized enterprises are adopting VA services for their management expertise, flexibility, and productivity benefits.

Prialto, a leading provider of managed virtual assistant services, has announced the release of a Staffing Industry Analysts (SIA) report that studies the state of the US virtual assistant (VA) industry. The report, “The Virtual Assistant Landscape: An Emerging Part of the Workforce Solutions Ecosystem,” commissioned by Prialto, is the first analyst study to assess the growth drivers, service and AV industry outlook.

Key findings include:

The virtual assistant (VA) market was healthy before the onset of COVID-19 in the first quarter of 2020.

VA businesses hit demand first, but growth for many has now returned to pre-COVID levels.

After strong growth in the SMB market, large and mid-sized enterprises are adopting VA services for their management expertise, flexibility, and productivity benefits.

“Until now, the virtual assistant market has been rather overlooked and under-researched, but it’s an interesting and emerging category of contingent workforce,” said John Nurthen, executive director of the SIA Global Research. “The market is well-established with over 170 vendors globally (and a large cohort of independent traders) and should benefit from compelling secular business trends, not the least of which is improving attitudes towards work from a distance.”

“The study confirms that virtual assistants and remote staffing services have reached maturity and represent a growing category in the broader staffing ecosystem,” said Eric Taussig, founder and CEO of Prialto. “The fact that large companies are embracing the virtual assistant role is a testament to the efficiency and productivity gains we can bring to their teams.”

The report, “The Virtual Assistant Landscape: An Emerging Part of the Workforce Solutions Ecosystem,” describes the evolution of the virtual assistant and the concept’s current place in the broader workforce market. recruitment, including the growing use of AVs by companies. Issues covered include:

The virtual assistant market, where the virtual assistant industry fits into the broader business process outsourcing (BPO) industry.

Business portfolios and differentiation – the different services and business models provided by virtual assistant companies.

Virtual Assistants v Temporary Workers v Freelancers—a comparison of service delivery models.

Outsourcing v Offshore—the pros and cons of offshore, nearshore, and US-based companies.

Market Trends and Impact of COVID-19 – how the pandemic and lockdowns have impacted the virtual assistant industry.

Enterprise level services: the migration of virtual assistants from SMEs to enterprise services.

Legal issues – legal issues regarding overseas employees and part-time workers.

Outlook: What awaits the virtual assistant industry in the context of continued digital transformation, especially for enterprises.

This custom research report was originally commissioned by Prialto. All research was conducted by SIA. To download the report, visit https://www.prialto.com/sia-va-landscape-report

About Prialto

Prialto provides virtual administrative assistants to executives, small and large companies. Their virtual executive assistant services are hosted and managed from their headquarters in Portland, Oregon, with creative insights from their global staff in Asia and Central America. Their global telework enables talented people from anywhere in the global economy to do meaningful work with dynamic professionals in amazing places like San Francisco, New York, Chicago, Austin and Los Angeles. For more information, please visit prialto.com. Follow us on Twitter and LinkedIn @Prialto.

About Recruitment Industry Analysts

Founded in 1989, SIA is the global advisor in recruitment and workforce solutions. Our exclusive research covers all categories of salaried and self-employed work, including temporary staff, freelance contracts and other types of casual work. SIA’s independent and objective analysis provides insight into services and vendors operating within the workforce solutions ecosystem, including staffing firms, managed service providers, recruitment, payroll/compliance companies and specialists in talent acquisition technologies such as vendor management systems, online recruitment platforms, crowdsourcing. and online work services. We also offer training and certification through our unique Certified Contingent Workforce Professional (CCWP) program.

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