Virtual assistant

Otter extends secretarial virtual assistant to Google Meet, Microsoft Teams and Webex

Transcription AI startup has extended the reach of its virtual assistant to video conferencing platforms Microsoft Teams, Google Meet and Cisco Webex after debuting only for Zoom in May. The secretarial AI takes care of recording, transcription and note-taking tasks during meetings and can share them with participants once they are finished.

Secretary Otter

Otter Assistant integrates with a user’s existing calendar once it is installed on the relevant meeting platform. The AI, with its permission, will automatically join meetings marked on this calendar and start recording and taking notes in the background after the start. The assistant performs these tasks in real time, allowing participants to observe and modify as they see fit. The AI ​​can perform its tasks whether the user is the host or just a participant, and anyone can view notes taken by Otter online or on the Otter mobile app. Anyone in the meeting can supplement the notes with text or images to highlight important things the AI ​​missed or edit the transcript when it made a mistake. Otter will also send the notes to anyone the user chooses, so they can see what happened even if they were unable to attend the meeting.

“With more and more companies adapting to a hybrid working model where professionals work and meet in the office, at home and on mobile, many are turning to Otter as a tool to improve communication and communication. team collaboration,” said CEO Sam Liang. . “We’re excited to make it even easier and more accessible to use Otter, no matter where and how people organize and attend meetings.”

Transcription Frenzy

The 500 million daily users of the four platforms means a lot of potential new Otter users. Google Meet already offered Otter’s real-time transcription service as a free feature, but the new Assistant covers a lot more ground. Extras cost money, however, requiring an Otter Business subscription that starts at $20 per month. However, Otter is not the only option for meeting transcription. Australian voice AI developer Dubber’s unified call recording works on Zoom, and other platforms have native and third-party tools to do things similar to Otter’s assistant. Call transcription and analysis is now a big business, with many large dollar amounts. That’s why Observe.AI could raise $54 million and Replicant could raise $27 million in September. Meanwhile, Dialpad beat everyone else with a $100 million raise in October and Verbit closed a $60 million round in November. Otter has been pushing to be a bigger part of the transcription and note-taking space following the shift to working from home over the past year, raising $50 million in February to accelerate the process. And with revenue up 800% in 2020, he seems to have an angle on the industry that could put him ahead of any competition.

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