Virtual assistant

GV Launches MyBlueLaker Virtual Assistant App – Grand Valley Lanthorn

Grand Valley State University has launched MyBlueLaker Virtual Assistant, an app that gives users personalized answers to GVSU-related questions. The app can answer questions about class schedules, student account balances, on-campus dining locations and times, campus events, bus routes, building times, and countless other topics .

“This can be useful when a quick response is needed or when offices are closed,” said Miloš Topić, vice president of IT and chief digital development officer at MyBlueLaker. “This is intended to be another option for our students and helps them navigate complex systems and scattered information.”

Using MyBlueLaker is very simple. All users have to do is ask a question like “what are my classes for tomorrow” and the app will grab that information and present it in an easily readable message. To obtain personalized information such as class schedules and student account balances, users will need to log into their GVSU account in MyBlueLaker and authorize the app to access this information.

“Integrations (after login) allow access to information that is not freely available through a search engine,” Topić said. “MyBlueLaker answers questions instantly, which means users will be able to access important information much faster than if they used Google or logged into Banner and searched for what they were looking for.”

Depending on the specificity of a search, MyBlueLaker will try to guess the question users are asking. For example, searching for “enroll in classes” will show options for how/where to enroll in classes, enroll in closed classes, last day of enrollment, etc. If a user wants to save an answer to a question or an entire series of answers, they can tap the messaging icon in the app and send a transcript of their conversation with MyBlueLaker to their GVSU inbox.

MyBlueLaker is a great tool for students new to GVSU who may not know the best places to find answers to daily questions. Information that may be buried under Banner’s menus is now easily accessible with a simple search in MyBlueLaker.

“I think it will be useful for students trying to find their classrooms and find out what’s going on around campus,” said a 3rd year student. “I bet this will be super helpful for new students who haven’t been around campus much and don’t know where to go for help.”

The more users use the app, the more they will learn about the information they need and the more accurate MyBlueLaker’s answers will be. As it learns more about what users are looking for and how to provide more effective answers, MyBlueLaker could become an essential part of GVSU’s digital ecosystem.

“We plan to continue improving the app based on usage and feedback from our community,” Topić said. “We are open to the ideas and creativity of our students on how to continue to improve this application.”

MyBlueLaker is available for free on the App Store for iOS users and on the Google Play Store for Android users. It is also available online at MyBlueLaker.gvsu.edu.