Virtual assistant

BlackCab and DRUID have partnered to develop an intelligent virtual assistant that optimizes communication and recruits drivers more efficiently

BlackCab, a provider of high-end alternative transportation services, has partnered with DRUID, an end-to-end platform for building AI-powered conversational business applications, to develop a solution that uses the intelligence to optimize communication and recruit drivers more efficiently.

The virtual assistant provides potential BlackCab drivers with information about the documents they need, helps them plan a visit to BlackCab headquarters and retrieves fleet information. The virtual assistant was launched at the end of August and works in parallel with the classic system (web form) used by BlackCab to recruit drivers.

BlackCab is active in Bucharest, Timisoara, Cluj, Constanta and Iasi, and by the end of the year the management wants to expand its services to Brasov, Sibiu and Craiova.

BlackCab has a fleet of approximately 1,500 drivers

BlackCab works with approximately 1,500 drivers, and for the coming months, management estimates fleet completion based on demand determined by expansion into three additional cities.

“About 70% of the appointments we have with our future drivers already go through the new application that we have developed from the DRUID solution. The decision to add a new communication channel comes from the need to make our way of working more efficient, especially since in the next period we are expanding to three more cities, which also means an increase in the number of hired drivers. We hope that in the coming months we will develop with DRUID an application intended for customers, whether they are natural or legal persons.“, says Dan BoabesCountry Manager of BlackCab.

DRUID is an end-to-end platform for building AI-powered conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, personalized, omnichannel and hyper-automated interactions while speaking the language of every organization via open integrations with all existing enterprise systems and RPA technologies. As of 2018, DRUID is actively building on its vision of providing every employee with an intelligent virtual assistant, establishing an extensive network of more than 130 partners, including with UiPath, and serving more than 100 customers worldwide.

“With their digital native business models, mobility service providers such as BlackCab have become an essential part of people’s increasingly busy daily lives. Our partnership with the company will now leverage the power of conversational AI technology to improve operational efficiency by

streamline communication with their network of drivers. Through the use of smart virtual assistants, we firmly believe that BlackCab will be one step closer to achieving its overarching goal of making transportation easier, faster and more convenient for Romanians.”adds Liviu DraganCEO of DRUIDE.