Virtual assistant

Amazon’s virtual assistant Alexa is down and having trouble responding to voice commands

Amazon-Alexa is currently experiencing an outage that prevents the virtual assistant from responding to queries and performing tasks. Several Twitter users are complaining that Alexa is not working properly.

According to Down Detector, a website that tracks outages, reports of Amazon Alexa outages began pouring in as of 12:31 a.m. IST and continue to go unfixed. We can confirm that Amazon Alexa is indeed having issues and not working properly. To questions, Alexa responds by saying, “Sorry, I’m having trouble understanding right now. Please try again later.”

This seems to be the common problem that users are facing, but some other issues include devices showing as “offline”, a red light ring instead of the normal blue color, and a delay in processing requests, according to a
report by TechRadar. The report adds that Amazon Alexa services are also down in the UK and parts of Europe.

The most reports of Down Detector come from the UK. Here, users mostly complain about the server connection, while some reports are about the website and some about the app.

A problem like this can be concerning, especially for people who rely on Alexa-powered Echo devices or have a smart home system.


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