Azercell subscribers contacting the call center will now be greeted by AIcell – the virtual assistant
Azercell presents AIcell, the first virtual assistant call center service in the telecommunications sector in Azerbaijan. This technological advancement uses artificial intelligence (AI) and is designed to improve subscribers’ customer experience.
During the pilot phase of the project, customers calling Azercell’s call center will be greeted by AIcell, virtual assistant, who will forward the call to the operator after defining the question and the customer’s request. Azercell intends to gradually expand the functions and communication capabilities of the voice assistant to provide more personalized solutions to questions.
Voice processing robots are considered a technological breakthrough in the telecommunications industry. One of the most important and exciting aspects of this project is that the voice assistant will provide full service in the Azerbaijani language, bringing a new customer experience.
Azercell is committed to deploying innovative solutions and digital services as part of the company’s goal of “Easier Connectivity, Empowering Lives” for customers.